两周前到 IKEA 买了 "Chest of Drawers"。 在安装组合时发现有一根木头跟其他相对的短了一公分，根本安装不上。后来跑去 IKEA 换了这根木头。组合快要结束的时候，又发现有一片木板的洞与其他的木板不符合，又到了 IKEA 一趟。当时换完木板之后，告诉服务员这是我第二次来换组合了，有点不方便，也顺口问他 "I was wondering what you can do for me?"。服务员想也不想的就这样给了我 $15 的 Gift Card。木板带回家之后又发现之前一面的洞是吻合了，但另一面的洞却不吻合，真气人。第三次在回到 IKEA 换木板时，先谢谢服务员的服务，然后很有礼貌的告诉他我花了两周的时间，而且这次是第三次回来换组合，对我是非常不方便，然后才问他 "I was wondering what you can do for me?"。 那服务员在电脑前敲敲两下，告诉我他可以还我 $50，还问我 "Is that OK?"。当时我又从 Not Happy Customer 变成了 IKEA 的 Happy Customer 了。
下一次如果你有类似的遭遇，可试用 Magic Sentence "What you can do for me?"。 记得要有礼貌哦！
3 comments:
Good idea! Just wondering what if my customers say this sentence to me and issue is an enhancement...hmmm, Gift Card?
When I asked this question, I have no idea what I will get. I was just exploring what they have in their hands. If they don't have any to offer, they will simply apologize on the inconvenience due to their product defect, and I will take that as well. :)
Do the same to your customer! ^_^
lol. Good thing is my customers were never polite like you, so I don't think I need to worry about it. :P
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